Amazon One Medical review

Amazon One Medical gives non-members a pay-per-visit option called On-Demand Care. You pick a condition, answer questions and connect with a provider by direct message or video, day or night. Amazon lists 30+ conditions, including colds, UTIs, acne and pink eye, and posts prices up front: from $29 for a message visit and from $49 for video, varying by condition. Prescriptions go to the pharmacy you choose, and you can message the provider for 14 days after the care summary. Parents can use it for children ages 2 to 11 for a short list of issues. People who want ongoing care can join the membership, which costs $99 a year for Prime members or $199 a year otherwise and adds 24/7 virtual care at no extra cost plus booking at One Medical offices. The trade-offs: insurance cannot pay for On-Demand Care or the membership, message visits are not offered in every state, and the condition list is narrower than a general urgent care service.

Who it is for

Adults who want the lowest posted price for a quick message or video visit

Price

On-Demand Care from $29 for a message visit or $49 for a video visit; membership $99 a year with Prime or $199 a year without.

you pay an out-of-pocket fee* starting at $29 for a messaging only visit or $49 for a video visit
Quoted from the vendor pricing page on November 11, 2026.

Key features

• On-Demand Care treats 30+ common conditions through one-time message or video visits
• Direct Message Care from $29 and Video Care from $49, with prices varying by condition
• Unlimited follow-up messaging with the provider for 14 days after the care summary
• Children ages 2 to 11 can be treated for conditions such as pink eye, eczema and head lice
• Membership adds 24/7 on-demand virtual care and booking at One Medical offices for $99 a year with Prime

Strengths and weaknesses

• Strength: Lowest starting visit prices on this list: $29 by message, $49 by video
• Strength: Prescriptions go to the pharmacy you choose, and insurance can still pay for the medication
• Strength: 14 days of follow-up messages are included in the visit price
• Weakness: Insurance is not accepted for On-Demand Care or the membership fee
• Weakness: Message visits are not available in some states
• Weakness: On-Demand Care covers a set list of 30+ conditions, not everything

Key facts

• Message visit: From $29
• Video visit: From $49
• Conditions: 30+ common conditions
• Follow-up: 14 days of messaging
• Membership: $99/yr with Prime, $199/yr without

Where it ranks

Amazon One Medical is No. 1 in our Best Telehealth Apps verdict.