Carbonite Safe review

Carbonite Safe is a long-running cloud backup service with unlimited storage for one computer at a flat yearly price. Once installed, it backs up documents, photos and music automatically and encrypts them in transit and at rest, and you can restore everything or pick only the files you need. Backed-up files are also reachable from any device and the mobile app for previewing and sharing. A useful extra for home users: if ransomware hits a backed-up computer, Carbonite's customer service will restore pre-infection versions of your files if you call within two weeks. Basic covers one computer for $71.99 in the first year, about $6.00 a month, while Plus at $78.99 and Prime at $121.49 add one external hard drive and Webroot antivirus, and Prime adds automatic video backup. The downsides are that first-year prices are promotional, external drives need a higher plan, and courier delivery costs extra below Prime.

Who it is for

Home users who want unlimited backup for one computer with phone support and antivirus in the same bill.

Price

Basic $71.99 for the first year (regular $95.99), about $6.00 per month; Plus $78.99 and Prime $121.49 for the first year.

Basic Save 25 % $6.00/mo $ 95.99 $ 71.99 /year, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Unlimited, automatic, encrypted cloud backup for one computer
• Plus and Prime add one external hard drive
• Webroot antivirus on higher plans
• Support restores pre-infection versions of files within two weeks of a ransomware attack
• Access, preview and share backed-up files from any device and the mobile app

Strengths and weaknesses

• Strength: Unlimited storage for one computer
• Strength: Help restoring files after a ransomware infection
• Strength: 15-day free trial and 30-day money back guarantee
• Weakness: External drive backup needs Plus or Prime
• Weakness: Promotional first-year price renews higher
• Weakness: Courier delivery of recovered files costs extra on Basic and Plus

Key facts

• Storage: Unlimited
• Devices: 1 computer; Plus and Prime add 1 external drive
• Platforms: Windows 7+ or OS X 10.10+
• Free trial: 15 days
• Guarantee: 30-day money back

Where it ranks

Carbonite Safe is No. 7 in our Best Computer Backup Software verdict.