Review · Shopping & services
Lively review
The service behind Jitterbug phones, with plans that add urgent response, nurse advice and family alerts.
By the HearSmart research desk · Updated November 9, 2026
- Performance (40%)
- 7.8
- Ease of use (25%)
- 9.3
- Value (35%)
- 7.0
Lively, the company behind Jitterbug phones, is the most senior-focused service on this list. The Basic flip phone plan costs $14.99 a month plus taxes and fees and includes 300 minutes and 300 texts, with unlimited talk and text for $5 more. Smartphone plans start at $19.99 with unlimited talk and text and 1 GB of data, and data add-ons run from $5 for 5 GB to $30 for unlimited. The value is in the Preferred and Premium tiers, from $34.99 on flip phones, which add Urgent Response: press a button and a certified U.S.-based agent verifies your location and calls emergency services or family. Higher tiers also include Nurse On-Call, a Care Advocate and the Lively Link app for family alerts. The Jitterbug Flip3 sold for $59.99 when we checked. Lively says listed prices include a $5 monthly paperless billing discount. It costs more than a budget carrier for the same data, but it can replace a separate medical alert.
Who it is for
Seniors who want an easy flip phone or smartphone with built-in emergency help.
Price
Flip phone plans from $14.99 a month and smartphone plans from $19.99 a month, with paperless billing, plus taxes and fees.
Basic $14.99 /month + taxes and fees
Quoted from the vendor pricing page on November 9, 2026.
Key features
- Jitterbug Flip3 and Jitterbug Smart5 phones designed for seniors
- Urgent Response connects to certified U.S.-based agents in emergencies
- Nurse On-Call for medical advice at any hour
- Lively Link app for family alerts
- Ask Lively operators and Lively Rides ride scheduling
Strengths and weaknesses
- Strength: Phones and plans designed around older users
- Strength: Safety services bundled into Preferred and Premium plans
- Strength: 100% U.S.-based advisors and no long-term contracts
- Weakness: Basic flip plan has 300 minutes and 300 texts
- Weakness: Safety services push the price to $34.99 or more
- Weakness: Data add-ons cost extra on smartphone plans
Key facts
- Flip phone plans: Basic $14.99, Preferred $34.99, Premium $44.99
- Smartphone plans: Basic $19.99, Preferred $39.99, Premium $49.99
- Two lines: From $24.98/mo on Family Share
- Jitterbug Flip3: $59.99 sale price, $79.99 regular
- Contract: None
Where it ranks
Lively is No. 6 in our Best Cell Phone Plans for Seniors verdict.
Alternatives we scored
- T-Mobile 55+8.5
- Visible8.4
- Tello8.2
- AT&T 55+8.1
Visit lively.com · Questions or corrections: editorial@hearsmart.org