CaptionCall Mobile review

CaptionCall Mobile takes the captioned home phone service from Sorenson and puts it on your iPhone, iPad or Apple Watch. Once you create an account with the information federal rules require, you get a CaptionCall Mobile number, or you can keep your existing number and forward calls to the app. From there it behaves like a regular phone: you dial from your saved contacts, receive calls and read captions in real time, and voicemail arrives captioned with alerts. The listing says CaptionCall transcribes both sides of the conversation in a customizable, easy-to-read format, and that the service may use a live operator to generate captions. As an FCC-approved captioned call service, it costs nothing for people with qualified hearing loss. Its 4.8 rating from about 3,700 reviews is among the best here. What it lacks is breadth: there is no in-person mode described, and the listing says little about languages or custom vocabulary compared with InnoCaption or Rogervoice.

Who it is for

CaptionCall home phone users and anyone who wants a simple, no-cost captioned dialer on the go.

Price

Free to qualified US users, funded by a federally administered fund.

CaptionCall Phone Call Captioning Free
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Real-time captions on both sides of the conversation
• A new CaptionCall Mobile number, or forwarding from your existing number
• Captioned voicemail and voicemail alerts
• Access to your saved contacts for dialing
• Works over Wi-Fi or mobile data on phone, tablet and Apple Watch

Strengths and weaknesses

• Strength: 4.8 average from about 3,700 US App Store ratings
• Strength: No costs are passed to people who qualify
• Strength: A familiar name for people who already use a CaptionCall home phone
• Weakness: US only and restricted to people with hearing loss who need captions
• Weakness: No in-person conversation mode is described
• Weakness: Fewer customization and language features than InnoCaption or Rogervoice

Key facts

• Service: FCC-approved captioned call service
• Platform: iPhone, iPad, Apple Watch
• App Store rating: 4.8 from about 3,700 ratings
• Phone number: New number or forward your existing one
• Price: Free for qualified users

Where it ranks

CaptionCall Mobile is No. 5 in our Best Captioning Apps verdict.