Hamilton Mobile CapTel review

Hamilton CapTel has run captioned telephone service for more than 20 years and says it has made more than 400 million captioned calls possible at no cost to users. Hamilton Mobile CapTel brings that service to the iPhone and iPad. Like InnoCaption, it gives you a choice of caption source: Auto, which is computer-generated, or Assisted, where an operator helps. Captions work on incoming and outgoing calls, voicemail is captioned, and you get call forwarding and custom caller ID. You can set the font style, color and size, review captions in your call log, and use Browser Caption Viewing to show captions on a larger screen at the same time, which helps people with low vision. Customer care is available 24/7/365. The weak point is the app itself: it holds a 3.5 rating from only about 29 US ratings, far behind InnoCaption and CaptionCall. Choose it mainly if you already use a Hamilton CapTel phone at home.

Who it is for

Hamilton CapTel customers who want the same captioned phone service on a smartphone or tablet.

Price

Free to registered users with hearing loss.

Hamilton Mobile CapTel Caption your calls Free
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Captions on incoming and outgoing calls
• Choice of Auto (computer-generated) or Assisted (operator facilitated) captions
• Built-in captioned voicemail, call forwarding and custom caller ID
• Customizable caption font style, color and size
• Browser Caption Viewing to read captions on a larger screen

Strengths and weaknesses

• Strength: Operator-assisted captions are available when you choose them
• Strength: Browser Caption Viewing is unique among the apps here
• Strength: 24/7/365 direct access to customer care
• Weakness: Rated 3.5 from only about 29 US App Store ratings
• Weakness: No in-person conversation captions are described
• Weakness: Needs Wi-Fi or a mobile data plan

Key facts

• Caption source: Auto or Assisted (operator)
• Platform: iPhone, iPad
• App Store rating: 3.5 from about 29 ratings
• Track record: More than 400 million captioned calls, per Hamilton
• Price: Free for registered users

Where it ranks

Hamilton Mobile CapTel is No. 8 in our Best Captioning Apps verdict.