Loom review

Loom is the recorder for teams whose videos are messages rather than productions. You record your screen with a camera bubble, and the result is a link with a transcript, captions, comments and emoji reactions, plus viewer insights that show who watched. That makes it a strong fit for support teams answering tickets and remote teams replacing meetings, especially with its Slack, Jira, GitHub and Gmail integrations and embeds for Zendesk and Intercom. The free Starter plan works for up to 50 members but caps each person at 25 videos of 5 minutes, at up to 720p. Business costs $18 per user per month on the pricing page and removes those caps, adds recording up to 4K, trim and stitch editing, password protection and custom branding. Business + AI at $24 adds filler word and silence removal, auto chapters and transcript editing. For long tutorials with zooms and callouts, a dedicated editor is the better tool.

Who it is for

Support and remote teams sending quick video answers

Price

Free Starter plan; Business $18 per user per month, Business + AI $24 per user per month.

Business Move work forward faster with unlimited videos and basic editing $18 per user / month
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Screen and camera bubble recording with system audio
• Transcriptions in 50+ languages and closed captions
• Comments, emoji reactions and viewer insights on every video
• Integrations with Slack, Jira, Confluence, GitHub and Gmail, plus embeds in Zendesk and Intercom
• Business + AI adds filler word removal, silence removal, auto chapters and edit by transcript

Strengths and weaknesses

• Strength: Free Starter plan for up to 50 members
• Strength: Business plan removes Loom branding and records up to 4K
• Strength: Videos are shared as links, so viewers need no software
• Weakness: Starter caps recordings at 5 minutes and 25 videos per person
• Weakness: Starter video quality tops out at 720p
• Weakness: Editing on Business is basic trimming and stitching

Key facts

• Free plan: Yes, 25 videos per person, 5 minutes each
• Paid plans: Business $18, Business + AI $24 per user per month
• Max quality: 720p free, up to 4K on Business
• Transcription languages: 50+
• Enterprise: SSO, SCIM and Salesforce integration

Where it ranks

Loom is No. 6 in our Best Screen Recording Software verdict.