Trip.com review

Trip.com stands out for two promises on hotels: if you find the same hotel cheaper elsewhere, Trip.com says it will match the price, and if you can't check in, it says it will find you a new hotel. Its free rewards program has six tiers. Silver starts at registration, Gold needs 1 eligible booking, Platinum needs 8 bookings with at least $1,000 spent, and Diamond needs $10,000 in spend, with higher tiers earning 20% to 200% more Trip Coins and perks such as airport lounge access, eSIM data and a flight and hotel cancellation guarantee. Trip Coins work like cash on prepaid bookings at about 100 coins to $1. Booking a flight with Trip.com can make the hotel up to 25% less, and the app also sells trains, car hire, tours, eSIMs and insurance. Support is free around the clock, including calls through the app. The downsides are that the best perks need heavy spending and the app's 4.6 rating trails the rest of this list.

Who it is for

Travelers who want a price match on hotels and loyalty perks such as lounge access.

Price

Free app and website; Trip.com Rewards are free to join.

Trip.com: Book Flights, Hotels Car Rentals & Holiday Deals Free
Quoted from the vendor pricing page on November 8, 2026.

Key features

• Hotel price match if you find the same hotel cheaper elsewhere
• Rebooking help if you can't check in, per Trip.com
• Trip Coins travel credit, with 100 Trip Coins worth about $1
• Six reward tiers from Silver to Black Diamond, with lounge access at higher tiers
• Hotels up to 25% cheaper when booked with a flight

Strengths and weaknesses

• Strength: Free 24/7 support with calls through the app
• Strength: No additional payment fees, per Trip.com
• Strength: Accepts cards, PayPal, Google Pay and Apple Pay
• Weakness: Top perks need many bookings or high spend, such as $10,000 for Diamond
• Weakness: App Store rating of 4.6 is the lowest here
• Weakness: Tier upgrades count only after you complete your trip

Key facts

• Loyalty program: Trip.com Rewards, free, 6 tiers
• Trip Coins value: 100 Trip Coins, about $1
• Hotel price match: Yes, per Trip.com
• Flight plus hotel saving: Hotel up to 25% less
• App Store rating: 4.6 from 38K ratings

Where it ranks

Trip.com is No. 6 in our Best Hotel Booking Sites verdict.